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Service philosophy

Hitewell has set up service centers in more than 20 countries and regions around the world to provide users with on-site inspection, program design, pre-sales, sales and after-sales services, intelligent maintenance, and full lifecycle management.

 We also offer the following services:

Specialists regularly survey Hitewell customer satisfaction.

Provide technical advice to customers in the field of control valves and drives.

Customer service specialists call back to customers on a regular basis to track product usage.

The service team regularly organizes customer related personnel for technical communication and training.


Our service commitment:

First respond to customers

Arrive at the scene within 24 hours

Take out the solution within 48 hours